A dealership chatbot once agreed to sell a $58,000 SUV for $1. An airline got held responsible for its chatbot’s bad advice to a grieving customer. Here’s the 3 minute checklist that would have caught both.
Category: AI & Automation
Start With the Work, Not the AI
How to identify where AI should operate, where people should remain accountable, and where to start.
Who’s Accountable for Deploying AI?
You did not say it. Your AI did. You are still the one who answers for it.